Contact & Support
Have a question? We are here to help.
Email support
Response within 48 business hours
Frequently asked questions
General
+How does monitoring work?
Trasimene continuously analyzes your device in the background, with no manual action. Results are updated automatically at each detection cycle.
+What does the risk level mean?
Green = no issue detected. Amber = caution recommended. Red = active threat requiring immediate action.
+Does Trasimene drain a lot of battery?
No. The service runs in optimized mode and respects Android battery restrictions to minimize impact.
Protection
+What happens if a threat is detected?
You receive an immediate notification with details about the threat and recommended actions.
VPN
+Does the VPN slow down my connection?
No. We use the WireGuard protocol, designed to be lightweight and fast. The difference is imperceptible in daily use.
+Is there a data limit on the VPN?
No. The VPN is unlimited for all subscriptions, including the free trial.
Vault
+Who can access my vault?
Only you. The content is encrypted with a key derived from your password, and Trasimene has no access to decrypted data.
+How big is the vault?
5 GB included with all subscriptions, enough for thousands of passwords, notes, and documents.
Account & Billing
+How do I cancel my subscription?
From your account, in the Subscription section. Cancellation is immediate, no justification required.
+How do I get a refund?
During the first 30 days of your subscription, contact our support by email to request a full refund.
+How many devices are covered?
A Trasimene subscription covers one Android or iOS device.