Contact & Support

Trasimene checks your device in the background, with no manual action: on Android, every 30 minutes by default; on iPhone, when iOS allows it. Results are updated automatically at each check.

Green = no issue detected. Red = an issue was detected, and the check's details tell you what to do. Inactive = the check could not be run, most often because a permission or a connection to our servers is missing.

On Android, the monitoring service runs a check every 30 minutes by default, and you can space checks further apart in the settings. On iPhone, iOS decides when Trasimene can work in the background, based on your usage and your battery.

The check concerned turns red in the app, with details of the problem and what to do. If notifications are on, you also receive at most one summary per day per phone.

A little, as with any VPN: your data takes a detour through the server you choose. We use WireGuard, a lightweight protocol, and picking a country close to you keeps the slowdown small.

No. The VPN is unlimited on every subscription plan.

You, from your signed-in devices and from trasimene.com, once you have signed in. The content is encrypted on our servers with AES-256-GCM using a key unique to your account, randomly generated and held in Google Secret Manager, never sent to your phone. It is our servers that decrypt your vault, in memory and just long enough to serve it to you: this is what makes sharing by link, access from several devices and the password breach alert possible. Access to these keys is restricted to Trasimène's systems and authorised staff, and every read of a key is logged. Apart from the items you choose to share by link, no one else accesses your vault. That key, and the vault with it, is destroyed 30 days after you delete your account.

5 GB per account, included for free, enough for thousands of passwords, notes, and documents.

Cancel where you subscribed, no reason needed. On iPhone: in Settings, tap your name, then Subscriptions, the subscription and Cancel Subscription. On Android: in Google Play, open Subscriptions, tap the subscription, then Cancel subscription. On trasimene.com: your account, “Settings” section, “Manage my subscription” button, then cancel on the page that opens. Your subscription stays active until the end of the paid period.

Cancelling does not refund the current period. Two exceptions: a billing error on our part, or a service completely unavailable for more than 72 consecutive hours through our fault. In those cases, email contact@trasimene.com within 30 days. If you subscribed on the App Store or Google Play, refunds follow Apple's or Google's rules.

A Trasimene subscription covers one Android or iOS device.