trasimene.app
General Terms of Sale
Last updated: April 3, 2026
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Purpose and Scope
These General Terms of Sale (GTS) apply to any subscription to the services of TRASIMENE SAS (61 Rue de Lyon, 75012 Paris — SIRET 103 240 560 00013 — VAT FR13103240560) via the website trasimene.app or the Trasimène mobile application. They take precedence over any other customer document unless otherwise agreed in writing.
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Plans and Pricing
The following subscriptions are available, prices inclusive of applicable VAT:
TRIAL
Free trial: €0 — 3 days, access to all features, no commitment, no credit card required.
MONTHLY
Monthly: €4.99 / month — 1 device (Android or iOS), cancellable at any time.
ANNUAL
Annual: €49.99 / year — 1 device, equivalent to €4.17 / month (saving of 16.6% vs monthly).
1 subscription = 1 device. Use on multiple simultaneous devices requires multiple subscriptions.
Prices are subject to change. Any price change will be notified 30 days before it takes effect.
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Payment Terms
Payment is made by credit card (Visa, Mastercard, American Express) via a PCI-DSS Level 1 certified payment provider. No card data is stored by TRASIMENE SAS. Billing occurs on the subscription date, then automatically at each renewal date. An invoice is generated and available in the personal space after each payment.
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Automatic Renewal
Subscriptions are automatically renewed for the same period as originally subscribed (monthly or annual), unless expressly cancelled by the user before the renewal date. The user will be notified of the upcoming renewal by email 7 days before the next billing date. TRASIMENE SAS reserves the right to modify the renewal price with 30 days notice.
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Right of Withdrawal
Under Article L221-18 of the French Consumer Code, consumers have 14 days from the date of subscription to exercise their right of withdrawal, without giving any reason.
ART. L221-28
Exception — express waiver: pursuant to Article L221-28 of the French Consumer Code, by clicking Start my subscription and requesting immediate performance of the service before the withdrawal period expires, you expressly acknowledge waiving your right of withdrawal. This waiver is confirmed in writing (order confirmation email).
If you subscribed to a 3-day free trial before switching to a paid subscription, the 14-day withdrawal period runs from the date of subscription to the paid plan.
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Cancellation
The user may cancel their subscription at any time from the personal space (section My subscription → Cancel). Cancellation takes effect on the next billing date. Access to the service is maintained until that date.
TRASIMENE SAS may cancel the subscription immediately in the event of a material breach of the ToS, with a pro-rata refund for the unused period.
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Refunds
No refund is made for the current subscription period in the event of voluntary cancellation, except for: (1) a billing error attributable to TRASIMENE SAS; (2) total inability to access the service for more than 72 consecutive hours due to Trasimène. Refund requests must be sent to contact@trasimene.com within 30 days of the event.
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VAT and Invoicing
TRASIMENE SAS is registered for VAT purposes in France (number FR13103240560). The applicable VAT rate is the French standard rate (20%) or the rate applicable in the customer's EU member state of residence. Invoices are available in PDF format in the personal space.
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Mediation and Disputes
In the event of a dispute not resolved amicably (contact: contact@trasimene.com), consumer customers may have free recourse to mediation via the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/. Commercial disputes are subject to the exclusive jurisdiction of the courts of the Paris Court of Appeal.
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Governing Law
These GTS are governed by French law. The Vienna Convention on Contracts for the International Sale of Goods does not apply. In the event of translation of these GTS, only the French version shall prevail.