Trasimène

Tessin help

A question about Tessin? Here is how to write to us and where to find answers to the most common questions.

Write to us

  • On trasimene.com: sign in to your Tessin account, then open “Support”. Your message is linked to your account, so we know right away which account it is about.
  • In the app: “My Account” tab, then “Contact support”.
  • By email: contact@trasimene.com. Include the name of the app (Tessin) and the email address of your account.

We reply by email.

Sign in to write to support

Can't find your account?

Each app has its own account. Make sure you are signing in to Tessin, with the address you used to sign up. Forgot your password? On the sign-in screen, choose “Forgot password?”. The new password only applies to your Tessin account.

Manage or cancel your subscription

Cancel where you subscribed. Your subscription stays active until the end of the period you paid for.

  • Subscription taken on iPhone (App Store): Settings, then your name, then Subscriptions.
  • Subscription taken on Android (Google Play): Play Store app, your profile picture, then Payments & subscriptions, then Subscriptions.
  • Subscription taken on trasimene.com: your Tessin account area, “Settings” section, “Manage my subscription” button.

In the app, the same link is in the “My Account” tab, on your profile: “Manage my subscription”.