Trebia, Taje and Tessin General Terms of Sale

These General Terms of Sale (GTS) apply to any subscription to one of the Trebia, Taje or Tessin apps (together, the “Applications”), published by TRASIMENE SAS (61 rue de Lyon, 75012 Paris: SIRET 103 240 560 00013, VAT FR13103240560), taken out in the App Store, on Google Play or on the trasimene.com website. They take precedence over any other customer document unless otherwise agreed in writing. Each Application bears the mention “Trebia by Trasimène”, “Taje by Trasimène” or “Tessin by Trasimène”: they are published by the company that publishes the Trasimène app.

Each Application can only be used with a paid subscription specific to it, monthly or annual. To subscribe, you need an account in the Application and a confirmed email address. As long as the account has no active subscription, the Application displays only the subscription screen, except for the free check of Taje (Article 04) and for viewing the Tessin vault after the end of a subscription (Article 05).

Price: the price of each plan, including all taxes, its duration and its automatic renewal are displayed on the subscription screen of the Application or on the page of the Application on trasimene.com, before the purchase is confirmed. The applicable price is the one displayed at that time. In the App Store and on Google Play, the price is set in the currency of your country and may differ from one country to another.

No trial period is offered. The free link check offered by Taje before sign-up is not a trial of the subscription.

One subscription per app: a subscription to one of the Applications does not give access to any other app of TRASIMENE SAS; a subscription to Trasimène does not give access to the Applications, and a subscription to one of the Applications does not give access to Trasimène. Each app has its own accounts: the same email address can have an account in each one, with its own subscription.

1 subscription = 1 device at a time: an account remains signed in to the Application on only one device, Android or iPhone, and signing in on another device signs out the previous one.

Prices are subject to change. Any price change will be notified 30 days before it takes effect; for a subscription taken out in the App Store or on Google Play, the store also applies its own rules, and may ask for your consent.

Purchase on the website: a subscription can only be taken out on trasimene.com once signed in to the account of the Application concerned, with a confirmed email address; the website refuses a purchase from the account of another app. Before payment, the purchase page states the price, the duration of the plan and its automatic renewal, and gives access to these GTS.

Only one active subscription: when an account already has an active subscription, whether purchased on Google Play, the App Store or the website, the trasimene.com website does not offer to purchase a second one and directs the subscriber to the management of their subscription.

Trebia is a VPN that encrypts your device's connection and masks your IP address.

Plans: monthly or annual, 1 device (Android or iPhone), cancellable at any time.

Unlimited data: no volume or speed limit is applied to the subscription.

One VPN connection at a time: an account has only one active VPN connection, and a new connection ends the previous one.

End of the subscription: once access has been removed (Article 09), the VPN is cut off and the app displays only the subscription screen; on iPhone, it also removes the VPN configuration from the phone.

Taje checks a link read from a QR code or typed in before you open it, keeps the history of your checks and creates QR codes.

Plans: monthly or annual, 1 device (Android or iPhone), cancellable at any time.

Free check: before sign-up, one link check is offered free of charge, without an account, without a subscription and without a means of payment. Further checks require an account and a subscription.

End of the subscription: once access has been removed (Article 09), the app displays only the subscription screen and the check history can no longer be viewed; each entry remains stored until its 90-day expiry, or until the account is deleted, and can be viewed again if the subscription resumes before that expiry.

Tessin is an online vault for your passwords, notes, photos and documents, with autofill, password generator, sharing by link, export and breach alert.

Plans: monthly or annual, 1 device (Android or iPhone), cancellable at any time.

End of the subscription: for 30 days after the end of the subscription, your vault remains viewable, in the app and in your Tessin account area on trasimene.com: you can read, search and copy your items, export your entire vault from trasimene.com, download your files, use autofill, delete items, and view or cut off your share links. Adding or modifying an item, generating a password or creating a share link requires a subscription, and the breach check stops. Your share links remain open to their recipients during these 30 days, unless you cut them off. At least 7 days before the end of this period, we notify you by email. If you subscribe again before the end of the period, nothing is erased. Otherwise, at the end of the period, the content of the vault (passwords, notes, photos, documents and share links) is permanently erased; your account remains, and a new subscription starts from an empty vault. Remember to export your vault before that date.

You can also delete your account at any time: your access and your share links are cut off immediately, and the content of the vault is erased no later than 30 days after the request (Terms of Service, Article 09). Export your vault before deleting your account: after confirmation, you no longer have access to it.

Purchase in the App Store or on Google Play: payment, its billing and the receipt are handled by Apple or Google, under their own terms; TRASIMENE SAS has no access to your payment data.

Purchase on trasimene.com: payment is made by bank card via RevenueCat Inc., our payment and subscription management provider (Web Billing service), backed by the payment provider Stripe, PCI-DSS Level 1 certified. No card data is stored by TRASIMENE SAS. After the purchase, TRASIMENE SAS sends you the confirmation of your subscription by email.

In all cases, the charge is made on the date of subscription, then automatically on each renewal date, and a payment receipt is sent to you by email after each payment.

Subscriptions are automatically renewed for the same period as originally subscribed (monthly or annual), unless cancelled by the user before the renewal date. In accordance with Article L215-1 of the French Consumer Code (Code de la consommation), for annual subscriptions, TRASIMENE SAS informs the subscriber by email, on behalf of the Application, of their right not to renew the contract, no earlier than three months and no later than one month before the renewal date. TRASIMENE SAS reserves the right to modify the renewal price with 30 days' notice (Article 02).

Cancellation online, at any time and free of charge: for a subscription taken out in the App Store or on Google Play, in your account settings on the platform concerned; for a subscription taken out on trasimene.com, in your account area for the Application, “Settings” section, “Manage my subscription” button, which takes you to the payment portal of our provider, where cancellation is carried out. The “Manage my subscription” link also appears in the app, on your profile.

Switching from monthly to annual: a subscriber to the monthly plan purchased on Google Play or the App Store can switch to the annual plan from their profile, in the app installed from the same store. On Android, the annual plan takes over at the end of the monthly period already paid for: nothing is charged on the day of the change, and the annual price is charged by Google Play on that date. On iPhone, the App Store determines, under its own rules, whether the change takes effect immediately or at the next renewal, as well as the billing terms. A subscription purchased on the website cannot be changed from the app.

Under Article L221-18 of the French Consumer Code, consumers have 14 days from the date of subscription to exercise their right of withdrawal, without giving any reason.

Purchase on trasimene.com: before paying, you tick the box “I ask for my subscription to start right away. If I withdraw within 14 days, I will pay for the part already used.”, then you click “Confirm and pay”; the subscription starts immediately. You can then withdraw for 14 days from the date of subscription, without giving any reason, with the “Withdraw” button in your account area for the Application on trasimene.com, or by any other unambiguous statement sent by email to contact@trasimene.com, for example using the withdrawal form at the end of these GTS. An acknowledgement of receipt of your withdrawal is sent to you by email. The subscription then ends, and TRASIMENE SAS refunds you, using the means of payment used and no later than 14 days after your withdrawal, the amount paid, less the portion corresponding to the service provided until your withdrawal, calculated pro rata to the duration of the plan (Article L221-25 of the French Consumer Code).

Purchase in the App Store or on Google Play: the exercise of the right of withdrawal and refunds are governed by the terms of the platform concerned.

The user may cancel their subscription at any time, where they took it out (Article 07). Cancellation takes effect on the next billing date. Access to the service is maintained until that date.

End of the subscription: when a subscription expires, TRASIMENE SAS checks with RevenueCat, before removing access to the Application, that no subscription is still active on the account. A subscription that is still running, for example an annual plan that has taken over from a monthly plan, is therefore not interrupted. If this check is temporarily impossible, access is maintained until the next check. If a refund is granted by the platform or by TRASIMENE SAS, access is removed as soon as the refund is made. The consequences specific to each Application are set out in Articles 03 to 05.

Account deletion: deleting your account does not stop a subscription taken out on the App Store or on trasimene.com; cancel it before deleting your account, in your Apple account settings or in your account area for the Application on trasimene.com (Article 07). For a subscription taken out on Google Play, TRASIMENE SAS requests its cancellation when the account is deleted: it no longer renews and ends at the end of the period already paid for, without refund.

TRASIMENE SAS may cancel the subscription immediately in the event of a material breach of the Terms of Service, with a pro-rata refund for the unused period. For a subscription taken out in the App Store, which only Apple can refund, TRASIMENE SAS tells you how to request this refund from Apple.

No refund is made for the current subscription period in the event of voluntary cancellation, except for: (1) a billing error attributable to TRASIMENE SAS; (2) total inability to access the service for more than 72 consecutive hours due to TRASIMENE SAS. Refund requests must be sent to contact@trasimene.com within 30 days of the event. The right of withdrawal (Article 08) applies in addition to these cases.

Subscription taken out in the App Store: only Apple can refund a purchase made in the App Store. In the cases above, TRASIMENE SAS tells you how to request the refund from Apple and supports your request; if Apple refuses it, TRASIMENE SAS offers you a free extension of your subscription, for a duration equivalent to the period that would have been refunded.

TRASIMENE SAS is registered for VAT purposes in France (number FR13103240560). The applicable VAT rate is the French standard rate (20%) or the rate applicable in the customer's EU member state of residence. For a purchase on trasimene.com, an invoice can be obtained on request to contact@trasimene.com; for a purchase in the App Store or on Google Play, Apple or Google provides the proof of purchase.

In the event of a difficulty, first write to customer service at contact@trasimene.com, stating the name of the app and the email address of your account: we will seek an amicable solution with you. Failing agreement, the dispute is brought before the courts within the purview of the Paris Court of Appeal, subject to the protective provisions applicable to consumers, who may bring proceedings before the courts of their place of residence.

These GTS are governed by French law. The Vienna Convention on Contracts for the International Sale of Goods does not apply. In the event of translation of these GTS, only the French version shall prevail.

To withdraw from a subscription taken out on trasimene.com (Article 08), use the “Withdraw” button in your account area for the Application on trasimene.com, or write to us by email at contact@trasimene.com, with or without the form below (Article L221-21 of the French Consumer Code). In both cases, an acknowledgement of receipt of your withdrawal is sent to you by email.

Model form provided for in the annex to Article R221-1 of the French Consumer Code (Article L221-5). Complete and return this form only if you wish to withdraw from the contract.